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Return & Exchange

Sale items and purchases made with discount coupons are non-returnable and non-refundable. 
If the item does not fit, you can always email us to exchange the item to another size, subject to our stock availability. 

Items that are in an unwashed, unaltered, unworn condition and with HANA BELLA signature tagging, return & exchange will be accepted if the items are returned within 3 days of receipt (for both local and international orders). All the shipping cost incurred for the return & exchange will be borne by the customer.

However, customers are advised to notify us at or Call our Customer Service Support at +03-3359 8901 (Monday - Friday 8.30am-5.30pm) by quoting the order number and the product details.